Refund Policy

Effective date: October 16, 2026

FreeVocalRemover sells song credits as one-time purchases (see Pricing). There are no subscriptions and nothing renews automatically. This policy explains when you can get your money or your credits back.

Failed separations: the credit comes back automatically

If a separation fails on our side, the credit it used is returned to your balance automatically, and you can try again. You don't need to contact us.

Unused packs: full refund within 14 days

Within 14 days of buying a pack, you can ask for a full refund if you haven't used any credits since that purchase. After a refund, the pack's credits are removed from your account.

If the results aren't usable

AI separation depends on the recording, and some files separate better than others. If a separation you paid for came out unusable, email us with the file name and the date. We'll return the credit, and if we can't help, we'll refund the purchase.

Duplicate or mistaken charges

If you were charged twice or charged by mistake, we refund the extra payment in full.

Your statutory rights

If you are a consumer in the EU, the UK or another country with a legal right of withdrawal, that right is preserved. Credits are digital and delivered immediately: by starting a separation with purchased credits, you ask us to begin the service right away and accept that the right of withdrawal ends for the credits you use.

How to request a refund

Email support@freevocalremover.app from the address you signed in with, and include the date of the purchase (or the order number on your receipt). We reply within 2 business days. Approved refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank.

Payments are processed by Waffo Pancake, our Merchant of Record, so the refund appears on your statement from them. Please contact us before opening a dispute with your bank: we can usually fix the problem faster.